Group-buy terms

Ekatostore (“we”, “us”) runs a group-buying service in Ghana. We collect orders from many buyers for the same product, place one bulk order with a manufacturer or supplier, import it, clear it through customs and deliver it to each buyer.

By creating an account or placing an order you agree to these terms. If you don’t agree, please don’t use the service. We may update these terms; the date at the top shows when they last changed, and changes apply to orders placed after that date.

• You must be 18 or older and able to enter into a binding agreement.
• Your account is tied to a Ghanaian mobile number, which we verify with a one-time code. Refunds and delivery updates are sent to the details on your account, so keep them up to date.
• Keep your codes and password private. You’re responsible for activity on your account; tell us straight away if you think someone else has used it.
• One account per person. We may suspend or close accounts used for fraud, abuse of refunds or promotions, or anything unlawful.

Each group buy shows a product, a target (the minimum number of units needed to place the bulk order), a deadline, and one or more price tiers.

• Price tiers: the unit price steps down as more units are committed. You pay the price of the tier that’s live when you join, and that price is locked for your order. If the group later reaches a cheaper tier, the lower price applies to people who join after that point; it doesn’t change the price of orders already placed.
• Joining: you join by paying for your order in full. Until the group reaches its target, your payment is held and not used to buy stock.
• Reaching the target: when enough units are committed, the group buy is confirmed and we place the bulk order. Some group buys keep taking orders after the target is met, until the deadline or until stock runs out.
• Missing the target: if the target isn’t reached by the deadline, the group buy is cancelled and every buyer is refunded in full, automatically (see “Refunds”).
• Limits: a group buy may limit how many units one buyer can order.

Product photos and descriptions are provided as accurately as we can. Minor differences in packaging, colour or accessories can happen between production batches. If what arrives is materially different from the description, contact us (see “Damaged, faulty or wrong items”).

For commercial reasons we don’t name our suppliers to buyers. We choose suppliers and check products before placing bulk orders.

• Prices are in Ghana cedis and include import duty, customs clearing and our fees. The delivery fee for your address is shown separately before you pay.
• Payments are processed by Paystack. You can pay by mobile money (MTN MoMo, Telecel Cash, AirtelTigo Money) or card. We never see or store your full card number.
• When you save a mobile money number, we may send a ₵1 verification prompt. The ₵1 is refunded automatically once the number is confirmed.
• Wallet credit (for example, from a cheaper delivery address) can be used towards future orders. It has no cash value and can’t be withdrawn except where we’re required to refund it.
• If you’re charged twice for the same order, the duplicate payment is refunded automatically.
• Buyer-side transaction charges, if any, from your bank or mobile money provider are your responsibility.

You can cancel your order for free at any time before the group buy reaches its target. Your refund goes back to the method you paid with, normally within 3 to 5 working days.

Once the target is reached, the bulk order is placed with the factory and orders can no longer be cancelled, except where the law gives you a right to cancel or we agree otherwise.

• Each group buy shows an estimated delivery window. Delivery times are estimates, not guarantees: production, sea freight, port congestion and customs inspections can cause delays. We’ll keep your order updated at every stage.
• We act as the importer and handle customs clearance. You won’t be asked to pay duty or clearing fees on delivery.
• We deliver to the address on your order. You can change the address before the order is dispatched; if the new address costs less to deliver to, the difference becomes wallet credit, and if it costs more, you’ll be asked to pay the difference (the change is held for 30 minutes while you pay).
• Please make sure someone can receive the delivery. If delivery fails because the address is wrong or nobody is available after reasonable attempts, we may charge for re-delivery or ask you to collect the item.

Check your item when it arrives. If it’s damaged, faulty or not what you ordered, report it within 48 hours of delivery through Help and support, with clear photos of the item and the packaging. Keep the item and its packaging until we’ve resolved your report.

We’ll review the report and, where it’s valid, repair, replace or refund the item. Any manufacturer warranty stated on the group buy applies in addition. This doesn’t affect your rights under the laws of Ghana.

• Refunds always go back to the method you paid with: the same mobile money wallet or card. If that isn’t possible (for example, a closed wallet), our support team will contact you to arrange another way.
• If a group buy misses its target, you don’t need to ask: every buyer is refunded automatically.
• We start refunds promptly. Most arrive within 5 working days; card refunds can take longer to show, depending on your bank.
• Our refund policy gives the full details and forms part of these terms.

You can ask us to source a product. Requests help us decide what to offer, but we don’t promise to open a group buy for any request, or to match a price you suggest. If we open a group buy for something you asked for, we’ll let you know.

• Don’t use the service for anything unlawful, or to resell items in a way that breaks these terms or the law.
• Don’t interfere with the site, try to access other people’s accounts, or scrape it at scale.
• Be respectful to our team in support conversations. Abuse can lead to your account being closed.

We’ll provide the service with reasonable care and skill. We aren’t responsible for delays or failures caused by events outside our reasonable control, such as port closures, customs holds, extreme weather, strikes, or a supplier failing to deliver. If such an event means a group buy can’t be completed, we’ll refund you in full.

To the extent the law allows, our total liability for any order is limited to the amount you paid for it, and we aren’t liable for indirect losses such as lost profits. Nothing in these terms limits liability that can’t be limited under the laws of Ghana, including for fraud or for death or personal injury caused by negligence.

We may change or stop offering group buys, products or features. If we cancel a group buy you’ve joined, you’ll be refunded in full. We may cancel an order that was priced wrongly because of an obvious error, and refund you in full.

These terms are governed by the laws of the Republic of Ghana. If something goes wrong, please contact us first - most problems are resolved quickly through Help and support. If we can’t resolve a dispute together, either of us may refer it to mediation in Accra or to the courts of Ghana.

Questions about these terms: WhatsApp 024 606 4863 or email support@ekatostore.co, or Help and support in your account.